One of the most consequential operational decisions affordable housing organizations face: transitioning from self-managed to third-party property management.
In this candid discussion, moderated by Harold Nassau, two experienced nonprofit leaders shared the real challenges, unexpected learnings and strategic considerations that shaped their organizations’ major portfolio transitions.
CommonBond’s Deidre Schmidt discussed transitioning approximately 7,000 units across Minnesota, Wisconsin, South Dakota, and Iowa, while AHC’s Paul Bernard shared insights from managing 8,700 units across the DC, Virginia, and Maryland region.
This discussion covers:
- The tipping point: What organizational pressures, financial realities, or operational challenges led to reconsidering the property management model
- Internal dynamics: Managing board concerns, staff reactions, and organizational culture shifts during the transition
- Stakeholder navigation: Communicating the decision to residents, funders, local partners, and other external stakeholders
- The selection process: Criteria for evaluating third-party management companies and ensuring mission alignment
- Portfolio transition logistics: Practical insights on managing the handoff of sizeable, multi-state portfolios without service disruption
- Ripple effects: How outsourcing reshaped resident services delivery and asset management functions
The slides for this webinar only cover Strength Matters updates.
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